Help Center & Support

Support & Resources

If you or someone you know is experiencing cyberbullying, online pressure, or needs emotional support, here are practical guidelines, expert tips, and direct links to professional help.

Immediate Actions

Step-by-step guidance

Clear, practical steps if you or a friend is being harassed online.

Don't respond in the heat of the moment

Take a breath before replying. Responding in anger rarely helps and can escalate the situation further.

Save the evidence

Take screenshots of messages, comments, or posts, including usernames and dates, before anything gets deleted.

Block and report the account

Use the platform's block and report tools. Most apps have a specific option for reporting harassment or bullying.

Tell someone you trust

A parent, teacher, counselor, or close friend can help you decide next steps and make sure you're not handling it alone.

Avoid retaliating publicly

Fighting back online, even if you feel justified, often escalates the situation and can make you a target for platform reports too.

Take a break from the platform if needed

Muting, taking a temporary break, or adjusting privacy settings can give you space to recover while you sort out next steps.

Mental Wellbeing

Coping tips & habits

Protecting your mental space is just as important as blocking the bully. Here are ways to ground yourself and reduce online stress.

Name what you're feeling

Putting a word to an emotion (anxious, embarrassed, angry) can reduce its intensity and helps you communicate it to others.

Limit checking notifications

Set specific times to check apps instead of constantly refreshing — it reduces anxiety tied to waiting for a reaction.

Reconnect offline

Spend time with people face-to-face or on a call. Offline connection tends to be more steadying than online interaction.

Remember: a screen is not the whole picture

What people show online is curated. Comparing your full life to someone's highlight reel is rarely a fair comparison.

Ask for help before it feels urgent

You don't need to wait until things feel unbearable to talk to someone. Early support is easier and often more effective.

Official Channels

Hotlines & Helplines

Direct channels to speak with mental health professionals and counselor advisors.

Kemenkes SEJIWA (Indonesia)

Indonesia's national mental health service line by the Ministry of Health, offering free and confidential emotional support.

Contact 119 ext. 8

Local Emergency Services

If you or someone else is in immediate danger, contact local emergency services right away.

Contact 112

School Counselor or Trusted Teacher

Most schools have a counselor available specifically to help with bullying, cyberbullying, and emotional wellbeing concerns.

Contact Ask your school's administration office

Frequently Asked Questions

Common questions about VIBE

VIBE helps you understand the "validation loop" — how likes, comments, and online approval can quietly affect your self-worth — and gives you practical tools to recognize and respond to cyberbullying, both as a target and as a bystander.

No. The Validation Assessment is a self-reflection tool, not a clinical diagnosis. It's designed to help you notice patterns in how you seek and respond to online validation. If you're concerned about your mental health, please speak with a qualified professional.

You can browse Learn articles, Interactive Scenarios, and the Help Center without an account. Creating a free account lets VIBE save your Feedback history, and soon your Assessment results and Mood Tracker entries, across sessions and devices.

Yes. Your individual responses are linked to your account only for your own history and are not shared publicly. Aggregated, anonymized statistics may be used to help improve VIBE.

Start with the steps in our Help Center: don't respond in anger, save evidence (screenshots), block the account if possible, and tell a trusted adult or friend. If you feel unsafe, contact a hotline or emergency service listed in the Help Center immediately.

Bystanders matter. Reporting the content, privately checking in with the person targeted, and refusing to share or 'like' harmful content are all meaningful actions. Our Interactive Scenarios walk through exactly these situations.

They're in active development as the next phase of VIBE. The Assessment page currently shows a preview of what's coming; check back soon or watch the Home page feature list for updates.